Online Policies
Return and Exchanges
Vibratoboutique.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Returns must be received within ten (10) days of receipt.
ALL SALE ITEMS ARE FINAL SALE
All shipping charges are non-refundable.
Vibratoboutique.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the Ten (10) day return period.
Contact the store for availability of desired exchange item(s).
Ship your return or exchange through an insured trackable carrier, as Vibratoboutique.com cannot be responsible for lost or damaged packages.
An email notification will be sent to you once your package has been received by Vibratoboutique.com.
Refunds will be issued to the original form of payment within five (5) business days of receipt of your return. (Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Vibratoboutique.com)
Please send your return or exchange to:
Vibrato Boutique
1515 Sheridan Road
Wilmette, Illinois 60091
Shipping and Handling
All orders placed Monday-Thursday before 2 PM (CST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.
*Holiday's excluded.
Vibratoboutique.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
For expedited shipping please call the store.
Once your order has shipped, you will receive an email confirmation that will include the USPS tracking number for your package.
If you decide to refuse any shipments from Vibratoboutique.com you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
Items shipped within the state of Illinois will be charged a sales tax of 10%.
Privacy and Security
We neither sell nor share your information with outside companies or third parties.
Your credit card is completely safe, all online purchases are made through Paypal. If you would prefer using another method of payment, please contact either store.